Privacy & Data Policy

This policy explains how Torside Tent Hire Cornwall (“we”, “our”, “us”) collects, stores, and uses your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. What Data We Collect

When you submit a booking form, call our office, or send an email, we may collect:

Basic contact details: name, phone number, and email address
Trip information: dates, gear preferences, and pickup points
Payment references or invoices (processed securely through our payment partner)
Cookies and analytics data (see our Cookie Choices page for details)

2. Why We Collect It

We process personal data only where there is a clear lawful basis, typically:

To perform a booking or rental agreement with you
To communicate updates or returns relating to your hire
To maintain internal records, safety logs, and stock management
To meet legal obligations for accounting and record keeping

3. How We Store and Protect Data

All electronic data is stored on password-protected systems located in the United Kingdom. Paper records are kept in locked storage at our Truro office. Access is limited to staff who manage bookings or maintenance.

4. Data Retention

Personal data linked to bookings is kept for up to six years to meet tax and business record requirements. Non-essential communication data is deleted once your enquiry is resolved. You can ask for earlier removal where legally possible.

5. Sharing Information

We do not sell or trade personal data. Information may be shared only with trusted service providers who support our operations, such as secure payment processors or IT maintenance partners. Each acts under contract and in compliance with UK data law.

6. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data
Request correction or deletion
Object to certain types of processing
Withdraw consent where processing is based on it

To exercise these rights, contact us via email at [email protected] or by post at 11 Lemon Street, Truro TR1 2PN, England. We will respond within one month, in line with the Information Commissioner’s Office (ICO) guidance.

7. Cookies and Analytics

We use limited cookies to understand website traffic patterns and remember your booking preferences. More detail is available in our Cookie Choices policy. You may disable non-essential cookies at any time without affecting core site functions.

8. Updates to This Policy

This Privacy & Data Policy was last revised in November 2025. Changes may occur if UK law or our operations change. Updated versions will appear on this page with a new date at the top.

If you have any concerns about data use, you may contact us directly or lodge a complaint with the Information Commissioner’s Office at ico.org.uk.