Visitor Terms

These terms apply to all visitors and customers using the website or hiring equipment from Torside Tent Hire Cornwall. By confirming a booking or using this site, you agree to the following conditions.

1. General Use

Our website content is provided for information about hire services in Cornwall. It may change without notice. All materials, text, and images remain our intellectual property and may not be reproduced without permission.

2. Bookings and Payment

Bookings can be made through our online form or by phone. All prices are listed in GBP and include applicable local taxes. Payment is requested prior to pickup unless other arrangements are confirmed in writing. Receipts are issued electronically.

3. Hire Duration and Returns

Standard hire covers 24-hour periods starting at collection time. Late returns may incur additional charges to cover extended use or cleaning. We ask that tents and gear be returned dry and reasonably clean.

4. Safety and Use

Hired equipment must be used responsibly and according to provided instructions. Users are expected to assess weather and terrain conditions before setting up camp. We do not accept liability for misuse, negligence, or conditions beyond our control such as sudden weather changes.

5. Cancellations and Changes

Plans can change. We accept cancellations up to 48 hours before pickup without charge. Shorter notice may result in partial fees if the gear has already been prepared. In case of severe weather warnings, we may offer a rebooking option instead of cancellation.

6. Damage or Loss

Normal wear is expected. However, damage resulting from misuse or failure to secure equipment may be charged at fair replacement cost. Lost items are invoiced based on current retail value. Reports of loss or damage help us maintain safety standards for other users.

7. Website Conduct

Users may not attempt to disrupt or gain unauthorised access to this site. Any misuse, data scraping, or interference will be reported under applicable UK laws including the Computer Misuse Act 1990.

8. Privacy and Data

Data collected via booking forms or communication is processed in line with our Privacy & Data Policy. By submitting personal information, you consent to its use for legitimate booking and contact purposes only.

9. Applicable Law

These terms are governed by the laws of England and Wales. Any disputes shall be handled by the courts of England. If any part of these terms is found invalid, the remaining sections remain effective.

10. Contact

Questions about these Visitor Terms may be sent to:

Torside Tent Hire Cornwall
11 Lemon Street, Truro TR1 2PN, England
Phone: 441 872 735 942
Email: [email protected]

Last updated: November 2025.

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